Customer Service Agent

Job Description

• To be the first point of customer contact, providing
  the highest possible level of customer service
• Dealing with a variety of customer service activities,
  with flexibility dependent of the department’s
  needs.
• Work closely with colleagues in other departments
  to ensure that orders are dealt with in accordance to
  the current customer service priorities and
  guidelines.
• Take all customer orders accurately and process
  them into the necessary IT system in a timely
  manner ensuring that the customer service
  requirements are agreed and met.
• Conduct all daily checks following the current
  Customer Service Procedures to prevent mistakes
  happening and ensure customer service
  requirements are met.
• Working in tandem with Transport Co-ordinators
  and Sales Administrator, maintaining high levels of
  communication and customer service.
• Develop relationships with External Sales Team,
  understanding the region and customer base.
• Proactively resolve customer issues/complaints or
  changes in the requested order, keeping them fully
  informed in a professional and honest manner
  enabling them to accommodate any revised dates
• Log customer complaints including details and
  reasoning for complaint and take ownership of the
  complaints, use learning to stop repeat incidents.