Claims Manager

Job Description

Our client is a global wealth firm looking for a claims handling operations manager

You will be reporting to the Head of Claims the role holder will manage the day-to-day operations of the Claims Handling Team, setting priorities and team objectives, monitoring quality and productivity targets, ensuring clients’ complaints are resolved fairly, effectively, promptly and in line with regulatory requirements. The Operations Manager will provide support to the Head of Claims and be a point of contact for their team and key business stakeholders.

Key responsibilities of the job:

• Lead, manage, coach and develop a team of claims handlers, making best use of skills and helping individuals to maximise their potential through the provision of 1:1s, PDRs and daily guidance and support.
• To control the workflow of the team, ensuring all team members have appropriate and sufficient work and that client complaints are concluded in promptly and in line with regulatory guidelines.
• Oversee the triage and allocation of work by the team leaders ensuring that key tasks are completed In line with business and regulatory SLAs.
• To liaise confidently and effectively with external claims handling companies as required.
• Provide regular management Information and monitor for trends in case types, quality or productivity Issues.